Refund policy

Return, Exchange & No-Refund Policy

Last Updated: September 4, 2026

Thank you for shopping with Serene Soul Energy. We appreciate your support and want you to feel confident when purchasing our products and services.

Please review this Return, Exchange & No-Refund Policy carefully before making a purchase. By completing a purchase through our website, in person, at an event, or through any other sales channel operated by Serene Soul Energy, you acknowledge and agree to the terms below.

1. All Sales Are Final — No Monetary Refunds

Serene Soul Energy does not offer monetary refunds. All sales are final.

Once a purchase has been completed, the original payment will not be refunded to the customer, except where a refund or other remedy is required by applicable law.

For eligible physical products, we may offer an exchange for another product, multiple products, a service, or a combination of products and services of equal value, subject to the conditions outlined below.

Our exchange policy is intended to provide customers with flexibility while maintaining our no-refund policy.

2. Physical Product Exchanges

Eligible physical products may be returned for an exchange, provided they meet the eligibility requirements described in this policy.

Instead of receiving a monetary refund, you may exchange an eligible returned product for:

One physical product of equal value;
Multiple physical products whose combined value equals the value of the returned product;
An eligible Serene Soul Energy service of equal value; or
A combination of eligible products and services whose total value equals the value of the returned product.

For example, if you return an eligible product originally purchased for $75, you may select another $75 product, multiple products totaling $75, an eligible $75 service, or an approved combination of products and services totaling $75.

No cash, credit-card, PayPal, Shop Pay, or other monetary refund will be issued for the returned product.

3. Exchange Eligibility

To be eligible for an exchange, a physical product must generally be:

Unused, unworn, and in its original condition;
Returned with its original packaging, tags, labels, accessories, and other included materials, where applicable;
Free from damage, stains, odors, alterations, or signs of use;
Accompanied by proof of purchase, such as an order confirmation, receipt, or order number; and
Approved by Serene Soul Energy for return or exchange.

Serene Soul Energy reserves the right to decline an exchange if the returned product does not meet these requirements.

4. Non-Returnable Products

For health, hygiene, safety, personalization, or other practical reasons, certain products may not be eligible for return or exchange once opened, used, worn, activated, personalized, or otherwise made unsuitable for resale.

This may include, where applicable:

Opened, burned, or used candles;
Opened or used wellness or spiritual products;
Personalized or custom-made products;
Digital products or downloadable materials;
Gift cards;
Items marked as final sale or non-returnable;
Products damaged after delivery due to misuse or improper handling; and
Any item that cannot reasonably be resold for health, hygiene, or safety reasons.

Eligibility may vary depending on the type and condition of the product.

5. Reiki and Other Services

All purchases of Reiki sessions and other completed services are final and non-refundable.

Because Reiki and similar offerings are services involving reserved time, preparation, energy work, and/or delivery of a service rather than a physical product, a completed service cannot be returned or exchanged after it has been provided.

This applies to services including, but not limited to:

In-person Reiki sessions;
Distance Reiki sessions;
Reiki and intuitive message sessions;
Energy healing or balancing sessions;
Reiki attunements or training;
Tarot, oracle, or intuitive readings;
Digital or remotely delivered spiritual services; and
Other appointments or services offered by Serene Soul Energy.

Once a service has been completed, no refund, return, product credit, or exchange will be provided, except where required by applicable law.

Any cancellation or rescheduling rules communicated during booking may apply separately to appointments that have not yet taken place.

6. Exchanging a Physical Product for a Service

If you return an eligible physical product, you may request to apply the eligible exchange value toward a Serene Soul Energy service.

For example, if your eligible returned product has an exchange value of $60, you may choose an eligible $60 service instead of another physical product.

If the service you select costs more than the value of your returned product, you will be responsible for paying the difference before the service is booked or provided.

If the service costs less than the value of your returned product, you should select an additional eligible product or service so that the total exchange value is as close as reasonably possible to the value of the returned item. Any unused difference will not be refunded as cash or returned to the original payment method.

All exchanges are subject to product availability, appointment availability, and approval by Serene Soul Energy.

7. Exchanges for Higher-Priced Items

If you choose a replacement product or service that costs more than the exchange value of your returned product, you may pay the difference.

For example, if your eligible exchange value is $50 and you select a product or service priced at $65, you will be responsible for the additional $15.

8. No Cash Value for Exchange Balances

Approved exchange value:

Cannot be redeemed for cash;
Cannot be refunded to the original payment method;
Cannot be transferred for cash;
Cannot be used to obtain a monetary refund; and
May only be applied toward eligible products or services offered by Serene Soul Energy, subject to this policy.

Unless otherwise agreed in writing by Serene Soul Energy, exchanges must be completed as part of the approved return/exchange transaction.

9. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact Serene Soul Energy as soon as reasonably possible after receiving your order.

Please provide:

Your name;
Order number;
A description of the problem; and
Clear photographs of the product, packaging, and any visible damage, when applicable.

We will review the issue and determine the appropriate resolution, which may include replacement or another remedy as required by applicable law.

Please do not discard damaged products or packaging until we have reviewed your request, as photographs or other information may be required.

10. Shipping Costs for Returns and Exchanges

Unless the return is the result of an error by Serene Soul Energy or otherwise required by applicable law, customers are responsible for any shipping or delivery costs associated with returning a product for an exchange.

Original shipping and delivery charges are generally non-refundable.

Customers are encouraged to use a trackable shipping method when returning merchandise. Serene Soul Energy is not responsible for return packages that are lost, damaged, or misdirected before they are received by us.

Please contact us before mailing a return so we can provide return instructions and confirm whether the item is eligible.

11. Original Purchase Value

The exchange value of a returned product will be based on the actual amount paid for the product, excluding shipping, delivery charges, or other non-product fees where applicable.

If a product was purchased during a sale, promotion, or with a discount code, its exchange value will be based on the discounted amount actually paid, not its regular retail price.

12. Promotional and Discounted Purchases

Products purchased during sales, promotions, special events, bundles, or with discount codes remain subject to this policy.

Unless otherwise stated at the time of purchase, eligible promotional products may be exchanged based on the actual amount paid.

Items specifically marked Final Sale, Non-Returnable, or similar are not eligible for exchange unless required by applicable law.

13. Product Availability

All exchanges are subject to availability.

If the exact product you want is unavailable, you may select another eligible product or service of equivalent exchange value.

Serene Soul Energy does not guarantee that a particular product, variation, size, design, service, or appointment time will be available when an exchange is requested.

14. How to Request an Exchange

Before returning any product, please contact us at:

Serene Soul Energy
Email: contact@serenesoulenergy.com
Website: www.SereneSoulEnergy.com

Please include your name, order number, the item you wish to return, the reason for the exchange request, and the product or service you would like to receive instead, if known.

Do not send a product back without first contacting us for return instructions.

Returning a product without prior authorization does not guarantee that the item will qualify for an exchange.

15. Processing of Exchanges

Once we receive and inspect an eligible returned product, we will confirm whether the exchange has been approved.

If approved, we will work with you to apply the eligible exchange value toward your selected replacement product(s), service(s), or approved combination.

Additional payment may be required if your selected replacement exceeds your available exchange value.

16. Refusal of Returns or Exchanges

Serene Soul Energy reserves the right to refuse an exchange when permitted by law if:

The product has been used, worn, opened, altered, or damaged;
The product is not returned in acceptable condition;
Required packaging, components, or accessories are missing;
Proof of purchase cannot be provided;
The item is designated as non-returnable or final sale;
The request appears fraudulent or abusive; or
The request otherwise does not comply with this policy.

17. Chargebacks and Payment Disputes

If you have a concern regarding an order, product, or service, please contact us first so that we have an opportunity to review and address the issue.

Initiating a payment dispute or chargeback does not override the terms of this policy or any rights and remedies available to either party under applicable law.

18. Consumer Rights

Nothing in this policy is intended to limit, waive, or exclude any consumer right or remedy that cannot legally be limited or excluded.

Where applicable law requires a refund, replacement, repair, cancellation right, or other remedy despite the terms of this policy, Serene Soul Energy will comply with those legal requirements.

19. Changes to This Policy

Serene Soul Energy reserves the right to update or modify this Return, Exchange & No-Refund Policy from time to time.

Any changes will be posted on our website with an updated “Last Updated” date. The policy applicable to a transaction will generally be the policy in effect at the time of purchase, subject to applicable law.